Got questions?

Is an adult signature required at delivery?

Yes. Since it is an alcohol, an adult signature is required at delivery. For this reason, we recommend shipping to a work address or an address where someone will be available to sign. We are also unable to ship to PO boxes.

In certain areas, couriers have temporarily suspended the adult signature requirement due to the COVID emergency, so they could deliver front-door if there is a secure place like a porch. Otherwise, we can ask the courier to deliver the package at the nearest UPS/FedEx Access Point where you can pick it up within 5 business days.

Can I pick up a delivery due to the adult signature requirement?

Absolutely! We ship via FedEx and UPS, so you can can contact the shipper and request to have your package held at a one of their locations and pickup at your own convenience.

How do I place an order?

Ordering from SaraceniWines.com is simple. You can browse red, white, rosé, brut bubbly and sweet bubbly, and then add to cart. Or take the stress out of buying with our mixed cases! You do not need to create an account to checkout, but it does make the re-ordering process easier. Be sure to send your wines to an address where someone 21+ will be available to sign.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, and Diners Club credit cards. We also offer express checkout with Paypal, ApplePay, GPay and ShopPay.

How can I track an order?

You will receive a notification via email along with the courier tracking number once the package is en route. You can also find the tracking number to monitor online the shipping status directly on your "Account" page or at the link saraceniwines.com/pages/help.

If you ever have any trouble or concerns regarding the tracking of an order, please just email us at — tracking@fratellisaraceni.com and we'll be back to you with all the information.

Do I have to order at least 3 bottles?

Yes. Shipping would be prohibitively expensive if we shipped just one bottle. You can mix & match different products until you reach the minimum of 3 or multiples (i.e. 6, 9, 12 and so on). Plus, ordering 6-packs ensure that we can give you free shipping! Because, who doesn’t want more wine?

Can I Mix & Match products in my order?

Absolutely! You can mix and match single bottles of wine for your order creating your own mixed case. Also, we offer a variety of packs ready to order! These packs have 3, 6, or 12 wines in them. Some of these packs have 1 type of wine. Some are mixed packs. All are wonderfully delicious.

Can I add a gift message to my purchase?

Absolutely! When ordering a gift you will have the option to add your own personalized gift message on the cart page. Simply add the message and it will be affixed to your gift for delivery.

My shipment was damaged. What now?

Sorry to hear that. E-mail us at info@fratellisaraceni.com with an image of the damage and we will coordinate a refund or we’ll re-ship you replacement product free of charge.

What are your bottles made of? Are they recyclable?

Our bottles are made of high-quality glass and are fully recyclable.

How does the Loyalty program works?

With more ways to unlock exciting perks, this is your access pass to exclusive Rewards. Join now and earn your first 300 Welcome Points.

How can I contact you?

Email us at info@fratellisaraceni.com or send a direct message on Facebook Messenger or Instagram, We’re here to help!

Is it safe to receive and handle a shipment during COVID-19 ?

We are taking all possible steps to keep our customers, employees and partners safe. We're still working away as hard as ever, while following guidelines from the World Health Organization and local authorities. And we're happy to say that we're still shipping and delivery is guaranteed.

The World Health Organization (WHO), local authorities and U.S. Centers for Disease Control (CDC) have stated that the likelihood of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is very low because of poor survivability of these coronaviruses on surfaces.
Our logistic partners UPS and FedEx are following the guidance of global health experts at the WHO and CDC on preventing the spread of the virus. Their ongoing efforts include:

  • Providing sanitizer and disinfectants to team members
  • Promoting social distancing at security screening and on employee shuttles
  • Disinfecting facilities more frequently
  • Supplying gloves and personal protection equipment to team members where needed
  • Implementing temperature checking of team members in some high risk areas
  • Temperature self-monitoring by pilots per FAA Guidelines
  • Disinfecting the cockpits, jumpseat areas, and aircraft lavatories