SARACENI 100% HAPPINESS GUARANTEE


We want you to enjoy a happy life. And we know how important good wine and good food are to happiness. While we can’t guarantee your level of bliss, we absolutely can cover you on the wines you purchase from us.

So, if you’re even a tiny bit short of 100% satisfaction with your purchase, we allow you—nay, encourage you!—to return your purchase to us for a complete refund. And, yes, remarkably, we will even cover the return shipping cost. (shocking, we know.)

If you’re suffering from wine unhappiness, just email us at customercare@fratellisaraceni.com and tell us why. We’ll take it from there and help you get the products back to us—and give you a full refund for your purchase.

Here’s a few mandatories:

  • Return shipping is FREE.
  • You have options: receive either a refund or a credit on your Saraceni account for the full value of your original purchase.
  • We accept returns up to 1 month from your purchase date.
  • Products must be in their original packaging.
  • For wine orders, you may try up to 2 bottles from your order and still receive a full refund. (We encourage you to taste that second bottle, actually. Bottle variation is not unusual, so it’s the best way to check for defects. Then we can investigate the cause.)
  • But… if you’ve opened more than 2 bottles, we have to draw the line. We won’t accept returns where more than 2 bottles have been sampled.
  • Once we receive your return, we will apply a credit to your credit card or your Saraceni account within 7 days.
  • Please note that depending on your credit card company, our credit may take an additional 2-10 business days to be applied to your account (that’s out of our hands!).

Note: We provide our customers with the Saraceni 100% Happiness Guarantee as a gesture of goodwill and good faith. It’s basically our Golden Rule—and as such we ask our customers to invoke its power only in those cases in which you are truly unsatisfied with your purchase. We reserve the right to refuse a request for a return/refund if we perceive that a customer is abusing the policy.


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