MADE IN ITALY. ENJOYED WORLDWIDE.


EXPRESS SHIPPING

Fast Delivery, direct from Italy in 3-5 business days only to many destinations!

EXCLUSIVE GIFT PACKAGING

Elegant and protective gift wrapping for each bottle

YOUR PERSONAL TOUCH

Add an elegant greeting card with your personalized message inside


DELIVERY & AGE REQUIREMENTS

ADULT SIGNATURE (21 OR OLDER) REQUIRED: Packages cannot be left at the door. We cannot ship to P.O. or APO/FPO boxes and you can choose to ship to a business address or to a residential address.

If you are not available upon to the delivery, our couriers will leave a delivery attempt and will made a total of three free attempts to deliver your shipment. After that, you can ask to hold your order for five business days at the nearest UPS/FedEx centre for a future pick-up.

All shipments are packed in Expandable Polystyrene specially designed to prevent label scuff, fully cushion and completely surround the bottles providing an outstanding insulating effect greatly reducing any chance of baked wines.

ORDER TRACKING

You'll receive via email updates on the shipping status automatically, but you can find the tracking number also on your "ACCOUNT" page clicking on the ORDER #. Anyway, if you ever have any questions or concerns regarding the tracking of an order, please email us at tracking@fratellisaraceni.com

returns & exchanges

If we send you the wrong wine, we'll arrange to have the wine returned to us. If this happens, please email our Customer Service team at customercare@fratellisaraceni.com

What if my products arrives broken or a wine is spoiled? Shop risk free! We provide a 100% HAPPINESS GUARANTEE. Should your product be faulty in any way, we would ask that you contact us to arrange a refund or have a new order shipped to you.

shipping policies & rates

All our shipments are entrusted to the best courier: FedEx, UPS, DHL etc.All our wines will be transported with appropriate packaging and covered by insurance policy (included in the purchase price, no extra fee needed) that fully protects the customer in case of breakage or loss during transportation. Shipping cost and time will be automatically calculated during the checkout process depending on the quantities and delivery area.

How long will shipping take? Shipping time varies and depends on the Country and delivery service chosen. i.e. Standard Delivery Fulfillment are

  • Orders shipped to Italy and Europe should arrive within 3-5 business days
  • Orders shipped to United States should arrive within 15 business days
  • Orders shipped to Asia and Oceania should arrive within 7-10 business days


Made in Italy. Enjoyed Worldwide.


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